ORDER DELIVERY TERMS AND CONDITIONS

Valid as of the 01.06.2020
By using our services you agree to the online shop order delivery terms and conditions below.

GENERAL INFORMATION ABOUT THE ONLINE SHOP
  • Believebytuularossi.com online shop products are sold by Designstudio Tuula Rossi Oy (business ID: 0881912-5).
  • Only people over the age of 15 can shop online.
  • We sell products worldwide.
  • The value added tax is included in the product prices. We reserve the rights to change the prices and shipping fees.
ORDERING
  • The products are primarily ordered through the internet on www.believebytuularossi.com by using the shopping bag. All orders are confirmed by e-mail with information about the ordered products, the price of the order and the delivery fees. In order to get the order confirmation, you must enter your e-mail address during the order.
  • If you haven’t received your order confirmation in 24 hours from placing your order, please contact our Customer Service: service@believebytuularossi.com or info@believebytuularossi.com.
  • When placing the order the customer is bound by the valid order with the valid delivery terms and conditions in connection with every order.
    Designstudio Tuula Rossi Oy does not guarantee the availability of the products and has the right to reject the order, without compensation for the customer, due to unavailable product.
  • Exclusive Service offers customers an exclusive ordering with extra charge of € 50 per product. If you don’t find your size available in online shop you can make an individual order even up to size 56. In this case, please, call +358 40 5071 999 or contact our Customer Service by e-mail for further information.
  • Designstudio Tuula Rossi Oy reserves the right to cancel an order in the case of a clear price error. A clear price error means in e-commerce that the price of the product diverges clearly and significantly differs from the real price of the product (for example, if the product has a price of € 0.00, € 4,79, € 47,90 euros or item has no price at all). In this case, incorrect price differs so clearly from the right price, the customer shall be considered to have understood the price information as incorrect.
METHODS OF PAYMENT

The products and their delivery fees are paid in connection with the order. The payment goes through a third-party website adyen.com. Various payment methods are available.

More information about the payment method provider can be found on www.adyen.com

DELIVERY TIME
  • We ship products each working day.
  • The indication for the delivery time is 2 to 6 working days depending on the order destination and bank connections.
  • In Finland, the expected delivery time for a Postal parcel is 1 to 2 working days and the expected delivery time for Parcel Connect parcel inside the EU is 2 to 6 working days.
  • Delivery times vary between different countries.
  • Please contact our Customer Service for more information according outside EU countries.
  • Significant disruptions in delivery times can be announced on the believebytuularossi.com website.
  • Designstudio Tuula Rossi Oy is not responsible for delivery delays.
  • Designstudio Tuula Rossi Oy is not responsible for possible damages caused by the exceeding of the reported delivery time.
  • If the product you ordered is (currently) not available, we will contact you by e-mail or by phone.
DELIVERY FEES

Delivery is free of charge in Finland, in and outside EU countries in all believebytuularossi.com online shop orders. Customs duties are not included in the product price in all orders outside EU and customs duties are on customer’s responsibility.

RETURN FEES AND METHODS
  • The return is free of charge in Finland. The return fee in EU is € 9,95 and outside EU the minimum fee is € 9,95 and will be based on the actual return fee country-wise.
  • The return is free of charge in and outside EU if the Customer keeps one or more of several products ordered at the same time. When returning from outside EU, Designstudio Tuula Rossi Oy will not reimburse any possible taxes, import customs or any other fees paid.
  • In case of return from EU countries Designstudio Tuula Rossi Oy will deduct the return fee € 9,95 from the refund. The delivery fee can be subject to change. Minimum return fee € 9,95 from outside EU are subject to actual tariffs as per country and shipping method.
  • The mail and packing fees are included in the price. We use Finnish Posti for our deliveries. We deliver orders to Finland as a Postal parcel, Home parcel or Maxi letter, but only a parcel can be tracked with an Item ID. We deliver the orders to EU countries as Parcel Connect parcel and outside EU as EMS parcel. More information about Posti’s parcel alternatives and delivery methods can be found on www.posti.fi
  • The customer has the right to return or exchange the product within 14 days after delivery. If local legislation states a different legal defined period, that period will pre-exceed the listed 14 days. The exchange right only applies to unused and vendible products in their original package and they have to be in identical condition that the customer received it and all labels need to be in place. Any damages on the return delivery are the responsibility of the customer. Any signs that products have been worn will be validated as a buy of the product, meaning no return is not possible and money will not be reimbursed.
  • In case of return, fill in the Return Document the following information of the return product(s): the product name and size, the reason for return, the date, your customer number, name, address, e-mail address, phone number and bank account number. Send the document as well as a copy of the BELIEVE by tuula rossi order confirmation with the return product(s). All information needs to be complete. Incomplete information will lead to non-reimbursement of the parcel.
  • If the customer wants to change the size of a product, the customer should contact Designstudio Tuula Rossi Oy by phone +358 40 5071 999 or Customer Service by e-mail to agree the change of the product and no delivery fee is charged for the new shipment. If the customer wants to exchange the returned product to an entirely new product, it will be regarded as a new order.
  • Return in Finland: Ask for the customer return ID from Customer Service that entitles you to return the product.
  • Return in EU: Please contact our Customer Service for the customer return ID address tag and further information that entitles you to return the product.
  • When the return is accepted, the money is returned to your account after the acceptance and processing of the return with the return fee deducted, if the customer is responsible for the return fee.
  • The refund is issued after the returned product has arrived at Designstudio Tuula Rossi Oy and the condition has been checked and approved.
  • If the product is faulty or damaged during the shipment, the customer must inform Designstudio Tuula Rossi Oy’s Customer Service within 24 hours after the delivery of the product to the customer. Designstudio Tuula Rossi Oy endeavours to replace the faulty product with a new one, but if this is not possible Designstudio Tuula Rossi Oy will refund the customer with the product’s price and delivery fee. The refund is issued after the parcel is received by Designstudio Tuula Rossi Oy and the defect has been confirmed. The customer should contact Designstudio Tuula Rossi Oy’s Customer service if she/he wishes to receive more information about the matter.
  • Gift cards cannot be returned or exchanged for money. In case the customer would like to return a product purchased with a gift card, Designstudio Tuula Rossi Oy will refund the customer ’s purchase value back to a gift card. This is how the customer can re-use the returned value in her/his next order.

Designstudio Tuula Rossi Oy online shop Customer Service e-mail address:
service@believebytuularossi.com or info@believebytuularossi.com
Designstudio Tuula Rossi Oy Customer Service mailing address:
Designstudio Tuula Rossi Oy, Hedelmätarhantie 11 E 32, 15860 Hollola, Finland.

SITUATION OF DISAGREEMENT

Designstudio Tuula Rossi Oy is responsible for any defects in the products in accordance with Finnish law. In case of disagreement, you can refer the matter to the Consumer Disputes Board in Finland. We recommend that you contact Consumer Advice before taking the matter to the Consumer Disputes Board. The Consumer Disputes Board may dismiss the matter unless the consumer has first been in contact with consumer advice.

OTHER TERMS
  • Designstudio Tuula Rossi Oy and believebytuularossi.com are not responsible for the immediate or indirect loss, damage, or loss of income due to the product and/or service.
  • Designstudio Tuula Rossi Oy’s liability to compensate is always limited to the content of these terms and conditions. In case product defect liability is applicable this will be limited to the possible purchase price minus usage.
  • Designstudio Tuula Rossi Oy is not bound to fulfil the contract and is not obliged to answer for delays or damages that occur due to hinders outside of its possibility to influence, that it could not anticipate within reason or that it could not avoid. These overpowering obstacles (force majeure) include fires, labour disputes, wars, natural catastrophes, interventions by any governmental authority, failure of a common carrier, supplier, hardware, software, browser or network connection.
DATA PROTECTION
  • Designstudio Tuula Rossi Oy takes responsibility for all personal information a customer gives us or that is obtained in connection with your order.
  • Designstudio Tuula Rossi Oy does not share personal information with third-parties.
  • The customer’s information is stored in Designstudio Tuula Rossi Oy’s Customer Register and it is used to maintain the customer relationship.
CHANGES IN THE TERMS

Designstudio Tuula Rossi Oy reserves the right to modify the online shop, its policies and order and delivery terms at any time.

INTELLECTUAL PROPERTY
  • Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trademarks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”) in all content, including all text, graphics, logos, photographs and images) is the exclusive property of Designstudio Tuula Rossi Oy.
  • Any commercial use, including the reproduction, modification, distribution and transmission of any content is strictly prohibited without the consent of Designstudio Tuula Rossi Oy.
COOKIES
  • Believebytuularossi.com site uses cookies that help make the site even more user friendly. The cookies job is to facilitate, better and speed up the transaction experience on believebytuularossi.com. Cookies can also be used to offer better offers and product recommendations to customers.
  • A cookie is a small text file that the believebytuularossi.com web server saves on the user’s browser. Some of believebytuularossi.com site’s content may require accepting the cookies to work. You can choose in your internet browser whether you accept the use of cookies.
  • Please, note that disabling cookies significantly reduces the functionality of our web sites and services. The user’s browser will most likely accept the cookies by default, but the user can also stop the use of cookies from the browser’s preferences or by removing the cookies from the browser after using the service.

Designstudio Tuula Rossi Oy